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stream5 support

Do you have

  • Problems downloading your video clips?
  • Questions regarding the implementation of the s5 Player?
  • Problems changing your player design?

(Download Support Sheet)

Our technical experts are available from 9am – 5pm.


s5 Support

Best Customer Service

All questions regarding the stream5 Cockpit and the s5 Player will be answered by our video experts who will be happy to help you.

Should you have problems with the stream5 API and with complex video platform demands, then our stream5 developers will be happy to answer your questions. With our PRO, PREMIUM and ENTERPRISE packages you will receive up to 4 hours of our s5 Flex Support free of charge.

You also have the opportunity to upgrade your support package at any time and change into the s5-flex Support Program. Just ask one of our employees or take a look at s5 Premium Support for further information


Hotline Support

PRO, PREMIUM and ENTERPRISE customers have access to our hotline from 9am – 5pm, where our experts will help you find a solution to any technical problem you might have.

Email Support

All stream5 customers have access to our s5 Email Support System. Any query will be answered within a maximum of 2 working days by one of our technical experts.

Website Support

You will find answers to the most frequently asked questions on the page “FAQ” as well as a video tutorial that helps you understand the s5 Technology and answers the most common practical questions.