s5 Support Program
Make the most of your investment in the stream5 Technology.
Your company uses stream5’s Online Video Technology in order to face the challenges of the online market, to gain a competitive advantage and to benefit from the attractive online video business models. Your aim is to capitalize on your investment in the s5 Technology.
The stream5 Support infrastructure allows you to focus on what is most important: your business!
In order to get the best performance of the s5 Technology, stream5 offers different support programs that are being improved and up-dated on a regular basis:
Premium Support
For a smooth operation
24/7 Support
For online video platforms with critical processes and sensitive business relations our 24/7 experts will be available for you night and day in order to help you with their technical and practical expertise.
8 to 8 Support
Our experts help you have a smooth operation of your video platform. With our “eight to eight” support you will have up to two contact persons that will be available for you from 8am – 8pm on weekdays.
s5-Flex Support
You would like to stay flexible and contact our technical experts in addition to the service included in your stream5 package? With our s5-Flex Support you have access to our technical support during 9am-5pm on weekdays for your individual requirements.
One-off support
Professional workshops for your editorial teams.
Cockpit instruction on your premises
Stream5 offers a professional workshop so that you and your team can use the editorial system of the s5 Cockpit efficiently and gain insight into the latest developments on the online video market. Our workshop helps you capitalize on the s5 Video Technology!
Webinar
You will receive a 30 minute instructive webinar for using the stream5 Cockpit. A Cockpit expert will answer your questions about video management, player design, retrieving the statistics and marketing and syndicating videos. With the webinar you can make the most of the s5 Cockpit and the s5 Player.